MOVING FROM ANECDOTES TO STRATEGIC PERFORMANCE IMPROVEMENT

As we move into summer, we are continuing our partnership with Spinnaker Health Care Solutions to explore performance improvement tools for use in your stroke program.  One of the most common errors we witness in regular stroke program meetings is presenting program data without an analysis of the problem and proposed interventions to address the problem. Presenting data often triggers team members to begin sharing their experiences with the topic, and the conversation can quickly dissolve into shared anecdotes.  The problem with anecdotes is they often don’t provide reliable data to inform decision making.  Many errant PI interventions developed from anecdotal experiences.  This approach can be costly and time consuming. The experienced program leader is adept at PI tools that help analyze performance data and guide the team in choosing next steps wisely.  With the right tools, you can move from identifying a problem to confidently choosing the best next intervention.  

In this webinar, we will explore several tools in detail, including process mapping, fishbone analysis, the 5-whys root cause analysis, a PICK Chart and a Pareto Chart.  These tools equip the healthcare team to analyze causes of a problem and choose the best next step.  In addition to learning when to use these tools and how to analyze the data provided, you will also learn how to build a pareto analysis in Excel.  Using a few simple graphing keystrokes, you will be building pareto charts in no time.  

We developed an Excel tool and training webinar to help you learn how to build and master  Pareto charts. We give you an Excel template already populated with the “mock” data. The webinar walks you through building a Preto chart with the Excel template. You can also cut and paste your Stroke Log data into the Excel template and build a Pareto chart displaying your own data! Learn more about the webinar here.

We offered this training in a virtual workshop in June and got some great feedback that we’d like to share with you:  

“Appreciate these trainings which are very helpful for both new and experienced stroke coordinators, managers, and stroke leadership.”

This workshop was definitely helpful in determining when to use certain process improvement methodologies or tools to analyze data and trends!”

Great work on the workshops!  Thank you for continuing to put out such relevant and relatable material!

“I enjoyed the demo of building/using a pareto, especially knowing that I have instructions and the template to use later.”

“Definitely enjoyed the walk through of the excel pareto chart.”  

Thank you to Dale Strong at Spinnaker Health Care Solutions for collaborating with us to develop this webinar and to ABBVIE for sponsoring the live workshop.

Stroke Data in the Era of COVID

A Common Mistake in Resourcing Comprehensive Stroke Centers

One of the biggest mistakes made by leadership at Comprehensive Stroke Centers (CSCs) is running the coordination and operations of the program on a Primary Stroke Center (PSC) model.  This is also true, albeit to a somewhat lesser degree, in Thrombectomy-capable or PSC+ Stroke Centers.

Picture this: A program achieves PSC certification with a medical director and stroke coordinator leading the charge.  The work is challenging but manageable, and the stroke committee meets once monthly to review data and any operational issues that must be addressed. The program grows over time in-patient volume and complexity, physician providers are added to offer additional services and the stroke program leadership adds a data analyst.  But most of the work holding the stroke program together (e.g. data collection and quality improvement (QI) initiatives, staff education, process management) continues to be owned by the coordinator and medical director. The program then launches a bid to become CSC certified.

CSC Certified – Creating A Sustainable Comprehensive Stroke Center

This is the moment of compression: the work of managing the program must be redistributed in order to create a sustainable CSC.  This isn’t just a problem plaguing programs looking to become CSC certified. Many existing CSC are struggling with sustainability and recertification because they didn’t navigate this transition well. There are several characteristics of organizations that have created a sustainable CSC model:

  • Physician leadership – While a PSC can thrive with one medical director, a CSC needs strong physician leadership from multiple areas, including vascular neurology, neurosurgery, neuroradiology, neurocritical care and the emergency department. One could argue the need to also have physician champions for the stroke program in vascular surgery and outpatient clinics as well. Whether this takes the form of several program medical directors or some other way to recognize their leadership, a strong alliance is necessary to distribute workload and coordinate services.
  • Data management – CSCs are required to manage many more data points and QI initiatives than a PSC, and this work flows best when the CSC is supported by the organization’s PI or Quality Department. Often, multiple sub-committees or task forces are needed to manage QI initiatives and report up to program leadership. And individual units may need to take on the responsibility of managing its own QI data and reporting back to program leadership. Units must also accept the responsibility of implementing initiatives and disseminating the ongoing results of QI work to their staff. The CSC stroke coordinator and medical directors should be overseeing high-level QI initiatives, not immersed in data collection and results dissemination.
  • Education – While the Stroke Coordinator at a PSC may be responsible for nursing and patient education, this model is not sustainable at a CSC. Similar to data management, CSCs function best when they shift the work of nursing education back to the unit leadership. While program leadership may help to guide the topics needed for education, individual units should work to conduct a needs assessment, own the content and educate their staff on stroke care.

Those programs that rearrange workflow and accountabilities are best prepared for TSC and CSC certification, recertification and/or building a sustainable program.